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This policy expired in June 2006:
30 Day Money Back Guarantee on Parts
If for any reason you are not satisfied with your Widow PC purchase, just return it to Widow PC within 30 days
of the date of receipt for a refund. If you received defective hardware we do not charge restocking fees.
At this time restocking fees are not charged for most returns. However at Widow PC's discretion, a 15%
restocking fee may be applied to any manufacturer defect returned product. An RMA# number is required for
all returned items and may be obtained from your Widow PC tech support rep.
Shipping
Unless otherwise stated on the specific product page, desktop PCs are assembled, tested and shipped within 7 -
10 business days. After your order is placed, it takes from 2 - 10 business days before a new system is
delivered (UPS Ground) depending on where you live. APO/FPO shipments are shipping via USPS Priority Mail
and may take up to five weeks to arrive (nine weeks for war zone delivery). Additionally, the USPS does
not generate a tracking number for these shipments due to security precautions, but does supply a "registration
number" to verify that it was shipped.
We do not ship on Saturday or Sunday. Due to shipper restrictions we cannot deliver to P.O. Boxes. All
Shipments are subject to stock availability. Our shipping charges are based on each individual product's
weight, and are calculated as determined by Widow PC. Desktops generally ship in approximately
seven (7) to ten (10) business days. Laptops generally ship in 48 to 72 work hours (or 3 business
days). Widow PC does not guarantee any ship times included on this site, nor does Widow PC guarantee any
claims made by any carrier.
Sales Taxes
Widow PC charges the applicable sales tax for desktop orders to be delivered to addresses within Ohio and
California. If the customer is tax exempt and provides the required tax exempt information to Widow PC before
ordering, there is no sales tax charged in either state. Each customer shall be solely responsible for all
sales taxes, or other taxes, on orders shipped to any other state.
Return PolicyTo return merchandise for credit or
replacement, you need to obtain a Return Merchant Authorization number (RMA#). To obtain an RMA#, send us an
email with your product number, your name, reason you are returning the system and a request for an
RMA#. All returns must be in "as shipped" condition (meaning the same condition as when it shipped and
in the same packing materials). All returns require an RMA#. Packages without an RMA# will not be
accepted for refund. Due to limited stock, replacements for some products may not be available and
cannot be guaranteed. Widow PC is not liable for shipments made to us. We recommend that our customers use a
popular shipping method such as UPS or DHL with good packaging (original packing preferred) and full
insurance paid. The RMA# number that was issued to you should be clearly written on the top of the
box.
Unopened products may be returned/refunded for full credit, at Widow PC's discretion, and must
be received by Widow PC within 30 days of the original invoice date. The return/refund of any product may be
subject to a 15% restocking fee, at Widow PC's discretion, (shipping charges are non-refundable), and must be
received by Widow PC within 30 days of the original invoice date. There will be no returns/refunds on opened
software or printers. After 30 days of the original invoice date, no returns/refunds on unopened and/or
opened product will be accepted. Please allow 2-4 weeks for refunds to be processed. Additional time may
occur with individual banks.
Cancellation Policy
A cancellation processing fee of $50.00 may be applied by Widow PC to any system cancelled before
shipping.
Privacy Policy
Information regarding you or your order and the products you purchase will not be given or
sold to any outside organization unless required by law. We define "outside organization" as any
person or entity not directly associated with the sales, billing, assembly, testing and shipping of your
purchase. In other words, your personal information is only given to agents of this company that
must have that information in order to deliver your purchase to you in an effective manner. Only
the portion of your information that is necessary is shared. For instance, only our sales and
billing department ever see your credit card information. Our assembly lab and warehouse are not
authorized to view customer credit card information.
Toll Free Tech Support for Life
When you purchase a computer from us, we include toll free tech support for that computer for as long as you
own the computer. You receive the toll free tech support along with the tracking number for the computer
when the computer ships from our assembly labs.
Fraud Protection and Secure Socket Layer (SSL)
Technology
We utilize multiple fraud protection techniques and technologies to protect ourselves and our customers from
unauthorized credit card charges. We use state-of-the-art 128-bit SSL encryption. The secure server
software (SSL) encrypts all information you enter before it is sent to us. You can always be aware of a secure
page by spotting the lock in the bottom status bar of your browser. Furthermore, all of the customer data we
collect is protected against unauthorized access, both at our offices and at our hosting facility.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of
fraudulent charges. If your bank does hold you liable for any of this $50.00, Widow PC will cover the
$50 liability for you. We will cover this liability only if the unauthorized use of your
credit card resulted through no fault of your own from purchases made with Widow PC.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance
with its reporting rules and procedures
We have designed our online store to give you options concerning the privacy of your credit card information,
name, address, e-mail and any other information you provide us. We are committed to data security with respect
to information collected on our site. In addition to the industry standard security measures available through
your browser called SSL encryption, we have made a practice to call customers in the event of potential problem
with your purchase. Also, you may always contact a sales representative over the telephone in case you prefer
to deliver your credit card information via phone.
We actively cooperate and report suspicious activity to the following federal and federally
funded fraud protection and prosecution organizations.
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